Terms, Conditions, Policies & Procedures

EFFECTIVE: JANUARY 1st, 2005
LAST UPDATED: FEBRUARY 15th, 2005

STATEMENT OF FAITH

First and foremost, despite this being a business dedicated to you the customer, all of us here at Fishermen's Heaven serve an even higher power, one that requires a level of honesty, dedication and faith rarely found in business today. While it is our goal to provide you with the best in products from Christian manufacturers, we can make no guarantees as to this fact nor do we only sell to those who know Jesus Christ as their savior. In fact, Fishermen's Heaven is an equal opportunity provider of great quality products which can be purchased by anyone 18 years or older, no matter their religious affiliation, race, creed, sex or skill level at fishing. We will not knowingly discriminate against anyone for any reason and welcome all who wish to support us with their patronage.

That being said, we also realize we live in a world of "wolves dressed in sheep's clothing" and to ignore that fact would be na‹ve and foolish. For our protection as well as yours, we have set standards for both you the customer as well as Fishermen's Heaven the seller to work towards and adhere to. Therefore, we ask for your understanding as you read down thru a long list of terms, conditions, policies and procedures:

ORDER PROCESSING PROCEDURES

If you find that you are having a difficult time selecting items for your shopping cart or checking out upon completion of your order, you may find it necessary to change your browser cookie settings to Medium or Lower on the Tools>Internet Options>Privacy Tab security settings of your Internet Explorer. If you find you are not receiving e-mail confirmations, you may need to authorize e-mail from fishermensheaven.com as your internet service provider, spam filter or virus protection software may be blocking these legitimate e-mails.

CHANGING / CANCELLING ORDERS

With the speed of online order fulfillment, there is a high likelihood that your purchase will have already been processed and shipped, making it almost impossible to facilitate any changes or cancellations. That being said, please contact us IMMEDIATELY at customer-service@fishermensheaven.com if there is a problem and our staff will do whatever is possible to accommodate your request.

SHIPPING

STANDARD GROUND

All shipments will go out standard ground at carriers current rates with fuel surcharges unless you specifically select and pay for an expedited 3 day or overnight option. For all orders over $100.00, we offer FREE standard ground shipping within the continental United States.

EXPRESS SHIPPING OPTIONS

We offer options for 3 day expedited delivery or overnight air express. Costs are calculated as shown when selected.

INTERNATIONAL SHIPPING

We will ship to international verified addresses outside the continental United States but you will NOT be able to utilize our automated online checkout order processing system. Instead, once you have selected the item(s) desired, follow the link to the first checkout page and click on "INTERNATIONAL ORDER". This will lead you to an itemized order sheet which you will need to e-mail to customer-service@fishermensheaven.com for further shipping, exchange rate and processing calculations. Our staff will then e-mail you back an exact quote which you MUST pay via UNITED STATES CURRENCY funds with a bank cashiers check or international money order. Some countries of origin may allow for credit card processing via our secure PayPal link in which you will be notified if possible. All shipping, insurance and oversized (longer than 106cm) or overweight handling charges are responsibility of buyer. All duty, customs and import taxes are NOT PREPAID and are the sole responsibility of the buyer.

MULTIPLE PACKAGES

On larger orders consisting of products from multiple manufacturers, you may, on occasion, receive multiple packages per order as deemed necessary by Fishermen's Heaven staff to insure speed of fulfillment processing out of various regional distribution centers or use of direct vendor stock. We cannot ship to multiple locations within one single order as everything must be shipped to the same address. If you want different items shipped to separate addresses (gifts for family or friends, hotel locations for tournaments, work locations, etc), you will need to place and process separate orders for every new address.

INSURANCE

It is the policy of Fishermen's Heaven, for the protection of both the purchaser as well as the seller, to require delivery receipt confirmation (signature required on all orders over $50.00) as well as insurance on all packages. In a world of multi-tasking, third party vendors and changing common carriers, we find it better to be safe than sorry. Signatures guarantee to us an audited way to verify receipt of product while insurance covers all parties for the safe and secure arrival of all orders. If an item does arrive damaged, please contact us within 24 hours at customer-service@fishermensheaven.com with all the details so we can begin processing the claim with the carrier. Please keep all ORIGINAL packaging as well as paperwork as it will be needed to verify authenticity of claim.

RETURNS

It is Fishermen's Heaven corporate policy to provide 100% customer satisfaction. If an item you ordered does not meet your expectations, you may return it within 15 days. Before doing so, please e-mail customer-service@fishermensheaven.com with detailed description of order number and challenge you have and our staff will respond with best way to resolve problem. Some manufacturers require items be sent directly to factory of origin for replacement, repair or warranty coverage. If we made a mistake on your order, return shipping via ground parcel post will be reimbursed. Otherwise, return charges are the responsibility of the customer. For your protection, please insure all packages being returned as we are not responsible for lost, damaged or COD returns. Any credits will be issued once the item is received in re-stockable condition but please note that credits may not appear for one to two billing cycles per your credit cards procedure.

WARRANTIES

All items sold via Fishermen's Heaven are covered by warranties against defects in workmanship and/or materials. These types of problems almost always occur within the first 3-5 uses. Damage occurred from abuse, misuse or general long term wear and tear should not be submitted as warranty issues. Any item being submitted for warranty claim MUST be authorized by manufacturer as well as submitted for inspection and therefore overrides any return policy Fishermen's Heaven would have. For warranty claims or questions, please feel free to contact customer-service@fishermensheaven.com.

CREDIT CARD CHARGES

Your credit card will be verified and charged the full amount upon completion of checkout. In the event you choose to use a debit or check card, the processor may require a hold of funds for 3 business days which would delay shipping. Upon transfer of funds, you will receive an e-mail confirming your order as well as acting as your receipt. In the event of an unfortunate backorder, your credit card will NOT be credited, then recharged once the backordered item is shipped. Most delays are minor and can be resolved in a timely manner so to avoid any confusion of double charges and/or credits, we charge the full amount for each order up front. We utilize the secure power of one of the nation's best and largest credit card processors by routing all credit card purchases thru a service called PayPal. That way, we here at Fishermen's Heaven never have access to any of your personal payment information or account numbers, safe for us, safe for you, the buyer. Any payment information is strongly encrypted via industry standard protocols, making it extremely difficult for anyone to intercept and misuse any data being transferred between your computer and these servers. If you still do not fill secure about paying with a credit card online, we would be happy to accept your bank cashiers check, money order or personal check (latter requires 10 business days for bank clearing), just process your order as normal and under the checkout payment options, select Check or M/O, print order and mail along with payment to:

Fishermen's Heaven
Attn: Retail Order Group
7 Kings Place
Perry Hall, Maryland 21128-9338